SummaRoute
Auto-assign tickets intelligently with ML-powered routing. Designed to help balance workloads and support SLA management while reducing manual ticket triage.
Transform your ticket workflow with AI-powered routing that understands context and balances workloads.
Machine learning technology analyzes ticket summaries and context to suggest potential assignees for each task.
Combine intelligent predictions with customizable rules based on labels, components, and keywords.
Helps distribute team workloads and supports assignment prioritization to work toward SLA targets.
Seamlessly updates Trello and Jira boards using official APIs with real-time synchronization.
Three simple steps to transform your ticket management workflow.
Link your existing Trello or Jira workspace with our secure integration.
Set up custom routing rules based on labels, components, and team preferences.
Watch as tickets are intelligently routed to the right team members automatically.
Flexible pricing options designed for teams of all sizes.
ML-powered routing
Rule-based assignment
Performance analytics
Advanced ML algorithms
Smart workload balancing
SLA target monitoring
Comprehensive reporting
Custom ML training
Enterprise SSO & SAML
Premium integrations
Dedicated support
From startups to enterprises, SummaRoute adapts to your workflow needs.
Route bugs to specialists, assign features by expertise, and maintain code quality with intelligent reviewer suggestions.
Distribute customer issues based on product knowledge, urgency levels, and current team capacity.
Ensure critical tasks reach the right people while maintaining project timelines and resource allocation.
SummaRoute recognizes that effective ticket routing requires more than simple rules. Our approach combines machine learning insights with operational considerations.
Built by operations professionals who understand the complexity of modern software development workflows, SummaRoute provides automation tools designed to scale with your team.
See how teams are transforming their workflows with intelligent routing.
"SummaRoute has helped streamline our ticket assignment process. The ML suggestions have been useful, and our team workflow has improved."
"The workload balancing feature has been helpful for our team. It's made assignment distribution more consistent."
Everything you need to know about SummaRoute implementation and features.
Our machine learning engine analyzes ticket summaries, component labels, and historical assignment patterns to predict the most suitable assignee. The system learns from your team's workflow over time, becoming more accurate with each assignment.
Yes! SummaRoute combines ML predictions with your custom rules. You can set up routing based on labels, components, keywords, team capacity, and SLA requirements. The system respects your rules while optimizing assignments.
Most teams are up and running within 30 minutes. Simply connect your Trello or Jira workspace, configure your initial rules, and SummaRoute begins learning your patterns immediately.
We implement enterprise-grade security measures including SOC 2 compliance, encrypted API connections, and comprehensive audit logging. Your data is processed in secure, monitored environments.
Built with security as a foundation, SummaRoute provides audit-ready reports and maintains the highest standards for data protection.
Comprehensive security controls and regular audits
All API communications use TLS 1.3 encryption
Complete activity logs and compliance reporting
Ready to transform your ticket routing? Let's discuss how SummaRoute can optimize your workflow.
